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Technical Support
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By Phone:

Toll Free Phone: (877) 870-AHPC (2472) option 2
Phone: (858) 716-8262 option 2

After Hours Customer Support: (877) 890-AHPC (2472)

By Email: 

For Technical Support: support@advancedhpc.com
For RMA (Return Material Authorization) of failed parts: rma@advancedhpc.com

 
   
   
   
Support Levels
 

The support levels listed below are basic product line offerings.  If you need a support level other than listed here, AHPC can provide a support level tailored to your specific needs.  Please contact your sales representative for more information.

All Advanced HPC products come with unlimited e-mail support.

Please note that warranty/support level may vary by model.  Warranty programs offered are subject to change.

 
   
 
   
   
Standard Warranty
 

Toll-free Phone Support Help Desk Available Mon-Fri 8am - 5pm PST
Return-to-depot parts replacement.. 
Three-year Standard Warranty for parts and labor.
Upgrade to five year warranty available

 
   
Advance Replacement Warranty
 

Toll-free Phone Support Help Desk Available Mon-Fri 8am - 5pm PST
48-hour Advance Replacement of All User Replaceable Parts: Disk Drives, Cooling Fan Modules, Power Supply Modules, System Memory, Cables and Software.
Free System Firmware Updates.
One to five year options available, 24-hour option available

 
   
Silver Level Advance Replacement Warranty
 
Toll-Free Phone Support Help Desk Available Mon.-Fri, 9am-5pm PST.
Advance Replacement of System and All Associated Components.
9 to 5 pm Local Time, Monday through Friday.
Free System Firmware Updates.
One to five year options available
 
   
Bronze Level Onsite Service Warranty (5x9xNBD)
 

Toll-free Phone Support Help Desk Available Mon.-Fri, 8am-5pm PST.
48 hour Advance Replacement of Disk Drives.
Next Business Day Onsite Service for System and All Associated Components.
8 to 5 pm Local Time, Monday through Friday.
Free System Firmware Updates.
One to five year options available

 
   
Gold Level Onsite Service Warranty (7x24xNBD)
 

Toll-free Phone Support Help Desk Available 24 Hours a Day, 7 Days a Week.
48 hour Advance Replacement of Disk Drives.
Next Business Day Onsite Service for System and All Associated Components.
24 Hours a Day, 7 Days a Week, 365 days a year.
Free System Firmware Updates.
One to five year options available

 
   
Platinum Level Onsite Service Warranty (7x24x4)
 

Toll-free Phone Support Help Desk Available 24 Hours a Day, 7 Days a Week.
24-hour Advance Replacement of Disk Drives.
4-hour Onsite Response with Next Business Day Parts, 24 Hours a Day, 7 Days a Week.
24 Hours a Day, 7 Days a Week, 365 days a year.
Free System Firmware Updates.
One to five year options available

 
   
   
   
 
   
 
 



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Last updated 11/21/2016